Shipping policy

Thank you for shopping with us! We strive to provide a seamless shopping experience and ensure that your orders are delivered to you in a timely manner. This shipping policy outlines the details of our shipping process for UK-based customers.

  1. Order Processing: All orders placed on our Shopify store will be processed within 3 working days. Our working days are Monday to Friday, excluding public holidays.

  2. Shipping Method: We utilize Royal Mail as our primary shipping carrier for all deliveries within the UK. Royal Mail offers reliable and efficient service to ensure your package reaches you safely.

  3. Delivery Time: Once your order has been dispatched, please allow up to 5 working days for delivery. However, please note that delivery times may vary depending on your location and other factors beyond our control.

  4. Tracking Information: For your convenience, we provide tracking information for all orders. Once your order has been shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the Royal Mail website.

  5. Shipping Rates: Our shipping rates are calculated based on the weight of the package and the destination. The applicable shipping charges will be displayed at the checkout before you finalize your purchase. We occasionally offer free shipping promotions, so keep an eye out for those!

  6. International Shipping: At the moment, we only offer shipping within the United Kingdom. We apologize for any inconvenience caused and hope to expand our shipping options in the future.

  7. Order Modifications: Once an order has been placed, it cannot be modified or cancelled. Please review your order carefully before completing the purchase. If you have any concerns or require assistance, please contact our customer support team, and we'll do our best to help you.

  8. Lost or Damaged Packages: While we take utmost care in packaging and shipping your order, we understand that unforeseen circumstances can sometimes lead to lost or damaged packages. In such cases, please reach out to our customer support team, and we will work with you to resolve the issue.

If you have any further questions or need additional information, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience is as enjoyable as possible.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website.